Refunds and returns
Does Nerve Fresh Have a Money-Back Guarantee? 180 Days
Yes. A 180-day money-back guarantee is printed on the bottle seal and on every pack panel supplied. Some written notes mention 60 days, so confirm the window and how it is counted at checkout. To start a refund, call +1 (302) 200-3480 with your order ID, then post the bottles back.
What are the key facts?
- The bottle seal and pack panels print a 180-day money-back guarantee.
- Some written notes mention 60 days unless the sales page prints a longer window, and it does. Confirm at checkout.
- Refund line: +1 (302) 200-3480, with your order ID.
- Returns go to 550 Madison Avenue, Floor 27, New York, NY 10022, and you pay return postage.
- Credit takes about 3 to 5 business days after processing, then a further 5 to 10 days to reach the card.
- The guarantee covers orders placed through the official checkout, not other sellers.
Is the Nerve Fresh guarantee 180 days or 60 days?
Both numbers float around, which is why the question is common. Both the seal and the pack artwork carry the 180-day figure. The written notes that came with the listing mention 60 days, but only as a default that applies unless the sales page prints a longer window, and the sales page does.
So 180 days is the figure we use. Even so, the window printed on artwork is not the same as the wording you agree to at checkout. Read that wording before you pay. Check two details: how long the window is, and when the clock starts. The panels do not say whether it begins at order or at delivery.
What does the guarantee cover, and what does it not?
| Question | Answer | Where it is decided |
|---|---|---|
| How long do you have? | 180 days on the printed panels and bottle seal | The checkout wording |
| What is refunded? | The money for the order | The seller’s refund team |
| Who pays return postage? | You do | Your choice of tracked carrier |
| Do you send bottles back? | Yes, including opened and empty ones unless told otherwise | Returns address |
| Is a result promised? | No | The label |
| Does it cover a marketplace purchase? | No, only the official checkout | Whoever sold you the bottle |
A guarantee like this is about money, not health. It does not say the capsules work, and the label itself says the product is not intended to diagnose, treat, cure or prevent any disease. Its real use is practical: it gives you a deadline for making up your mind.
How do you get a refund, step by step?
Find your order ID
It is in the confirmation email from checkout.
Call the order line
Ring +1 (302) 200-3480 and say you want a refund. Email is not a refund route for this listing.
Write a return note
Your full name, the email on the order and the order ID, placed inside the box.
Pack every bottle
Include used and empty bottles unless the call tells you something else.
Post it with tracking
The return address is 550 Madison Avenue, Floor 27, New York, NY 10022. You pay the postage; keep the receipt.
Wait out the two clocks
About 3 to 5 business days to credit once processed, then 5 to 10 days to reach your card.
Photograph the note and the packed bottles before sealing the box. It takes seconds and answers most later questions.
Can you cancel an order or change it?
Yes, if you move quickly. A cancellation before the parcel is packed is simpler than a return, since nothing has to travel. Call +1 (302) 200-3480, which handles orders, tracking, changes, cancellations and refunds. Pack size and address can often be changed at that stage too.
Once a parcel ships, a cancel turns into a return. Let it arrive, then follow the refund steps rather than refusing delivery at the door. If a safety seal is damaged on arrival, do not use the product: the label says so, and the order line can arrange a replacement or refund.
Who do you contact for customer service?
| Contact | Use it for | Cannot do |
|---|---|---|
| +1 (302) 200-3480 | Orders, tracking, changes, cancellations and refunds | Nothing arrives there in writing |
| [email protected] | Questions about these pages, Mon-Fri 9:00am-5:00pm ET | It cannot see an order or issue a refund |
| 550 Madison Avenue, Floor 27, New York, NY 10022 | Returned bottles, with your note inside | It answers no questions |
| 2 Park Avenue, Floor 20, New York, NY 10016 | The office address published for this site | It is not a returns address |
Do not send a parcel to the office address. It is not processed there, and the mistake can cost you a fortnight.
Who is the guarantee a good fit for?
A long guarantee suits a careful buyer. If you want to try the capsule for a month, keep notes and then decide, the window gives you plenty of room. It also suits someone who wants to start with a larger pack and stay free to leave.
It suits you less if you are likely to forget. A refund needs a phone call with your order ID and a parcel sent back at your own cost, so the habit that matters most is simple: keep the order email, set a reminder well before the window closes, and keep the bottle and its packaging until you have decided.
A guarantee is a purchase policy. It says nothing about whether the capsules will help, and it does not replace a check of the label against your own medicines.
Frequently asked questions
Does Nerve Fresh have a money-back guarantee?
Yes. The bottle seal and pack panels print a 180-day money-back guarantee. Confirm the window and how it is counted on the checkout page.
Is it a 60-day or 180-day guarantee?
The panels print 180 days. Some written notes mention 60 days as a default unless the sales page shows a longer window, and it does. Confirm at checkout.
What is the Nerve Fresh phone number for refunds?
+1 (302) 200-3480 handles orders, tracking, changes, cancellations and refunds. Have your order ID ready.
Who pays for return postage?
You do. Use a tracked service and keep the receipt, because the tracking number is your proof the parcel left.
How long does the refund take?
About 3 to 5 business days to credit once the return is processed, then a further 5 to 10 days to appear on your card.
Does the guarantee cover Amazon or eBay purchases?
No. It covers orders placed through the official checkout. Another seller sets its own returns rules.
Which sources back this page?
Our view
A long guarantee is a good feature, and it is only worth something if you use it with a plan. Know your window, keep the order ID and decide early.
We would still put the label first. A refund fixes a money problem. It does not fix the fact that the capsule shell is gelatin, that three of five herbs are sedating or that your medicine list needs a pharmacist. Check those before you order and the guarantee becomes a backup, not a rescue.
Last updated October 16, 2026. Written by the Nerve Fresh Editorial Desk from the printed label and the sources above, and medically reviewed by Dr. Eric Roberts, DPM, Podiatrist on October 16, 2026. We are not a medical service, and nothing here replaces your own doctor or pharmacist.
