Who to call, who to email
Contact Us About Nerve Fresh: Two Lines, Two Different Jobs
Two lines, two jobs. Orders, tracking, address changes and refunds go to the phone: +1 (302) 200-3480. Questions about these pages, a typo, privacy or press go to [email protected], Mon-Fri 9:00am-5:00pm ET. That inbox cannot see your order. There is no sales email for this listing, so please do not trust one you find elsewhere.
Which Nerve Fresh contact line do you need?
Pick by the job, not by whichever address you find first. The phone line is the only one that can open an order, and the website inbox is the only one that can correct a page.
| What you need | Where it goes | Have this ready |
|---|---|---|
| Where is my parcel? | Phone +1 (302) 200-3480 | Your order ID, from the confirmation email |
| Change an address or a pack | Phone +1 (302) 200-3480 | Order ID, and call before it ships |
| Cancel an order | Phone +1 (302) 200-3480 | Order ID, and the sooner the better |
| Start a refund | Phone +1 (302) 200-3480 | Order ID, inside the 180-day window |
| A sentence on this site looks wrong | Email [email protected] | The page address and the sentence you mean |
| Privacy request about your data | Email [email protected] | The email address you used, and what you want done |
| Press, syndication or a correction | Email [email protected] | A deadline, so we can tell you if we can meet it |
| Should I take this with my medicine? | Your pharmacist or doctor | Your current medicine list and the printed panel |
The last row is the one people skip. Three of the five herbs in this capsule are sedating, and marshmallow root can slow the uptake of medicine swallowed at the same time, so a medicine question is a pharmacy question. The side effects page sets out what to raise.
Orders, tracking and refunds: the phone line
Everything to do with money and parcels is handled by phone on . Tap or copy the number, have your order ID in front of you, and you will get through the call in one go.
That line can look up an order, tell you where a parcel is, change a delivery address before dispatch, cancel, and start a refund inside the 180-day window. It is also the line that tells you what to put in a return parcel, which is worth asking before you seal the box. The steps are set out on the refund policy page.
Questions about these pages: the website inbox
Write to and someone reads it Mon-Fri 9:00am-5:00pm ET. This inbox belongs to the people who write the site, which is why it can fix a sentence and cannot fix a delivery.
Corrections
Quote the page address and the exact line. If a figure here does not match the panel on your bottle, that is the most useful message we get.
Something missing
If you wanted a number that is not on the site, tell us. Several pages exist because a reader asked a question we could not answer from the label.
Privacy
Access, correction or deletion requests for your own data. The steps are on the privacy policy page and this is the address they go to.
Press and syndication
Reuse of a page, an interview, or a query about how a claim here was checked. Include your deadline.
- It cannot see your order, your tracking number or your card.
- It cannot cancel, refund or redirect a parcel.
- It cannot give medical advice, check whether the capsule suits your prescription, or tell you what dose to take.
- It cannot help with a bottle bought from a marketplace seller, because that was somebody else's sale.
Where is Nervefreshdaily based, and where do returns go?
Two addresses, and they are not interchangeable. The office handles the business, and returns go to a separate address that the refund team works from.
| Address | Street | Use it for |
|---|---|---|
| Office | 2 Park Avenue, Floor 20, New York, NY 10016 | Written correspondence and press. Not for parcels and not for returns. |
| Returns | 550 Madison Avenue, Floor 27, New York, NY 10022 | Bottles sent back inside the guarantee window, once the order desk has confirmed the return. |
| Label distributor | Nerve Fresh, Miami Beach, FL 33139 | Printed on the bottle. It is the brand's distributor line, not this website and not a factory. |
Put your full name, the email address on the order and the order ID inside any return parcel. Buyers pay return postage, so use a tracked service and keep the receipt. The guarantee page explains how the 180-day window is counted and why you should note the date you order.
What should you have ready before you call?
Four things, and they take a minute to gather. A call with the order ID in front of you is usually one call rather than three.
Your order ID
It is in the confirmation email from the checkout page. Search your inbox for the brand name if the email is not where you expect.
The email address you ordered with
Orders are found by that address, so a second one you also use will slow things down.
The date you ordered
This decides where you stand in the 180-day window. Note it the day you order and you never have to look it up.
The bottle in your hand
For anything about the product itself, read from your own label. The lot and best-before are printed on the bottle, and the panel on it is the only dosing instruction that counts.
If your question is about what is inside the capsule rather than about the order, the answer is probably already written down. The Supplement Facts page types out the printed panel, and the FAQ covers the questions that come in most often.
What neither line can do for you
Neither desk gives medical advice, and neither can promise a result. That is not a policy dodge, it is what the printed label says about itself.
The bottle carries the standard line that these statements have not been evaluated by the Food and Drug Administration and that the product is not intended to diagnose, treat, cure or prevent any disease. The caution paragraph adds that pregnant or nursing mothers, children under 18 and anyone with a known medical condition should consult a physician first. New, worsening or one-sided numbness, burning or weakness needs a doctor rather than a supplement and rather than a phone line, and the reasons are set out by the National Institute of Neurological Disorders and Stroke (NINDS).
So if your message is really a health question, the fastest honest answer we can give is to point you at a pharmacist who can see your medicine list. If it is about an order, call +1 (302) 200-3480. If it is about a page, write to [email protected] and we will answer during office hours.
Contacting Nerve Fresh: common questions
What is the Nerve Fresh customer service number?
+1 (302) 200-3480. It handles orders, tracking, address changes, cancellations and refunds. Have your order ID ready, because orders are looked up by that and by the email address you used.
Is there an email address for order questions?
No. The notes supplied with this listing give no sales email and point order questions at the sales contact page, so this site prints none. Any order email you see for this brand elsewhere did not come from here.
Can [email protected] track my parcel?
No. That inbox belongs to the people who write these pages. It cannot see orders, cards or tracking numbers, and forwarding an order question to it just adds a day before someone tells you to call.
What are the contact hours?
The website inbox is read Mon-Fri 9:00am-5:00pm ET. Messages that arrive at a weekend are answered on the next working day. Phone hours are set by the order desk, so call during US business hours for the quickest answer.
Where do I send bottles back?
550 Madison Avenue, Floor 27, New York, NY 10022, after the order desk has confirmed the return. Include your full name, the order email and the order ID, pay for tracked postage and keep the receipt as proof the parcel left.
Can you tell me whether this is safe with my prescription?
No, and nobody should answer that from a web form. Three of the five herbs are sedating, California poppy has shown effects on drug-clearing enzymes in laboratory work, and marshmallow root can delay absorption. Take the panel to your pharmacist.
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Ready when you are
Order Nerve Fresh from the U.S. retail desk
Two capsules a day. Follow the label on your bottle. 180-day money-back guarantee. A real person at +1 (302) 200-3480 for orders, tracking and refunds.
