What to do, in order
Nerve Fresh Refund Policy, Written as Instructions
To get money back on a Nerve Fresh order, call +1 (302) 200-3480 with your order ID, then post the bottles to 550 Madison Avenue, Floor 27, New York, NY 10022 with your full name, email and order ID inside. You pay tracked return postage. Refunds are credited in about 3 to 5 business days, then take 5 to 10 days to reach your card.
How do you get a refund on Nerve Fresh?
One phone call, one parcel, one wait. The call starts the request, the parcel closes it, and the wait is mostly your card issuer rather than the seller.
Everything on this page assumes an order placed through the official checkout. If a bottle came from somewhere else, that seller's rules apply and nobody on this line can look the order up.
Call the order line and say you want a refund
+1 (302) 200-3480. Have the order ID from your confirmation email in front of you, plus the email address you ordered with. Write down the name of whoever you speak to and the date.
Write the return note
A plain sheet of paper with three things on it: your full name, the email address on the order, and the order ID. Put it inside the box, not just on the outside label.
Pack every bottle from the order
Used, part-used and empty bottles go back together unless the call tells you otherwise. Pad the box so glass and caps survive the trip.
Post it to the returns address with tracking
550 Madison Avenue, Floor 27, New York, NY 10022. You pay the postage. Choose a tracked service and keep the receipt somewhere safe.
Wait out the two clocks
About 3 to 5 business days for the refund to be credited once the return is handled, then a further 5 to 10 days before it lands on the card.
Where do you send a Nerve Fresh return?
To the returns address, which is not the office address. Two New York addresses appear across this site and they do different jobs, so sending a parcel to the wrong one wastes a fortnight.
| Address or line | What it is for | What it cannot do |
|---|---|---|
| 550 Madison Avenue, Floor 27, New York, NY 10022 | Returned bottles, with your note inside | It does not answer questions, so call before you post |
| 2 Park Avenue, Floor 20, New York, NY 10016 | The office address published for this site | It is not a returns address and parcels sent there are not processed |
| +1 (302) 200-3480 | Orders, tracking, changes, cancellations and refunds | It is a phone line, so nothing arrives there in writing |
| [email protected] | Questions about these pages, Mon-Fri 9:00am-5:00pm ET | It cannot see an order, a tracking number or a refund |
There is no sales email for this listing. The notes supplied point order questions at the seller's own contact route, which is the phone line above, and this site will not invent an address to make the page look tidier.
What has to be in the parcel?
Three pieces of information and the bottles. Miss any of the three and the parcel arrives as an anonymous box, which is the most common reason a refund stalls.
- Your full name, written the way it appears on the order
- The email address you used at checkout
- The order ID from your confirmation email
- Every bottle from that order, including opened ones
- A tracked postage receipt, kept by you rather than sent
If you are returning part of a larger order, say so on the call and write it on the note as well. Do not assume a partial return will be read correctly from the contents alone.
How long does a Nerve Fresh refund take?
Two separate stretches of time, and mixing them up is why refunds feel slower than they are. The seller controls the first. Your bank controls the second.
| Stage | Typical time | Who controls it |
|---|---|---|
| Your parcel travels to the returns address | Whatever your chosen service takes | The carrier you posted with |
| The return is received and checked | Varies with volume | The returns desk |
| The refund is credited | About 3 to 5 business days | The seller |
| The money shows on your card | A further 5 to 10 days | Your card issuer or bank |
Count from the day the tracking shows delivery at the returns address, not from the day you posted it. If both stretches have passed and nothing has landed, call +1 (302) 200-3480 with the return tracking number and the order ID.
What is not refunded?
A short list, and none of it is unusual for a supplement sold this way.
- Return postage. You pay to send the parcel back, which is why tracking is worth the extra
- A parcel with no name, email or order ID inside it, until the order can be identified
- An order placed with a different seller, including a marketplace listing
- A request made after the window on your checkout page has closed
- Anything that never reaches the returns address, if there is no tracking to show what happened
The window itself is the 180 days printed on the bottle seal and the pack panels supplied with this listing. The bottle seal and every pack panel we were given print a 180-day money-back guarantee. The written notes with this listing say 60 days unless the sales page prints a longer window, and it does. Confirm the window on the checkout page before you pay. The guarantee page sets out how the pack sizes line up against it.
Can you cancel or change an order instead?
Yes, if you move quickly. A cancellation before the parcel is packed is far simpler than a refund after delivery, because nothing has to travel anywhere.
Before it is packed
Call +1 (302) 200-3480. A pack size, an address or the whole order can usually still be changed.
After it ships
It becomes a return. Let it arrive, then follow the steps above rather than refusing the parcel at the door.
Wrong item delivered
Call before sending anything back. Keep the packing slip and photograph what arrived.
Seal damaged on arrival
The label says not to use the product if the safety seal is damaged or missing. Call for a replacement or a refund.
Duplicate charge
Call with both card lines in front of you. Do that before starting a chargeback with your bank.
Not sure which applies
Call and ask. Mon-Fri 9:00am-5:00pm ET the website inbox can help with pages, but only the order line can touch an order.
One habit avoids most of this. Read the order summary on the checkout page before you pay, and check the pack size, the total and the delivery address in that order. The pricing page lists what each pack should total, and the shipping page covers tracking once the parcel is moving.
Nerve Fresh refund questions, answered
Can I email a refund request?
No. There is no sales email for this listing, so refunds start on the phone at +1 (302) 200-3480. The website inbox at [email protected] handles questions about these pages and cannot see an order.
Do I have to send empty bottles back?
Ask on the call and follow what you are told. The usual expectation is that every bottle from the order goes back, including opened and empty ones, which is what makes a money-back guarantee on a supplement possible at all.
What if I lost my order ID?
Call the order line with the full name and email address you used, and the date you ordered. Search your inbox and spam folder for the confirmation email at the same time, because the ID makes everything faster.
Is return postage refunded?
No. You pay to send the parcel back. Use a tracked service, keep the receipt, and count the cost as part of the decision before you order six bottles.
Can I refund one bottle out of a six-pack?
Say what you want to return on the call and write it on the note inside the box. Do not assume a partial return will be understood from the contents.
My refund is late. What do I do?
Check the return tracking first and count 3 to 5 business days from delivery at 550 Madison Avenue, Floor 27, New York, NY 10022, then a further 5 to 10 days for the card. If both have passed, call +1 (302) 200-3480 with the return tracking number.
Should I start a chargeback with my bank?
Call the order line first with the card statement lines in front of you. Most problems are a duplicate charge or a timing question, and both are quicker to sort out directly than through a bank dispute.
Keep reading
Ready when you are
Order Nerve Fresh from the U.S. retail desk
Two capsules a day. Follow the label on your bottle. 180-day money-back guarantee. A real person at +1 (302) 200-3480 for orders, tracking and refunds.
